1. As a
condition of sale, there are no refunds, exchanges or cancellations once
the booking is complete except as otherwise specified by the Sellers
(Australian Music Events & RACV)
2. The right is
reserved by the Presenter (Australian Music Events-AME) to add,
withdraw, reschedule or substitute artists and / or vary advertised
programs, prices, venues, seating arrangements and audience capacity.
3. A non-refundable Booking Fee may be charged per ticket.
4. The right is reserved to charge a Handling Fee for the replacement of lost tickets.
5. The right of admission is reserved and is subject to the Sellers’ and the Venue's terms of admission.
6. The recording of, or televising of, events is not permitted unless authorised by AME.
7. It may be a
condition of entry to individual events that a search of person and / or
their possessions will be required at the time of the entry to the
venue.
8. Entry may be
refused if tickets are damaged or defaced in any way or are not
purchased from AME/RACV or authorised OITM ticket outlet.
9. Tickets may
not, without the prior written consent of AME, be resold or offered for
resale at a premium (including via on-line auction sites) or used for
advertising, promotion or other commercial purposes (including
competitions and trade promotions) or to enhance the demand for other
goods or services, either by the original purchaser or any subsequent
bearer. If a ticket is sold or used in breach of this condition, the
ticket may be cancelled without a refund and the bearer of the ticket
may be refused admission.
Scalping
warning: The resale of tickets in certain circumstances is governed by
ticket sales legislation and may attract criminal penalties.
10. GST will apply to all goods and services supplied.
11. Suitable and valid identification must be provided for collection of tickets and at the venue.
• Lost tickets:
A Handling Fee may be charged for lost tickets.
When contacting us about lost or stolen tickets please ensure you have:
* Your details on how you paid for the ticket/s
* details of the event including: name, date, time and venue.
* an explanation of the circumstances.
Only
the credit card holder is entitled to collect the Lost Ticket Voucher
upon presentation of their credit card used to make the booking and
sufficient photo identification.
• Abandoned, Cancelled or re-scheduled performances:
Australian Music Events/RACV will only authorise the refund of a ticket if the event is cancelled or postponed.
If a performance is cancelled or abandoned by the Presenter, or if the
performance is not re-scheduled, the Presenter will ensure that the
Ticket Holder receives a refund of the Ticket price less handling
charge. Ticket Holders should apply for a refund in writing as soon as
possible after the event. The original ticket (s) and proof of purchase
will be required.
If a performance is abandoned (due to rain, adverse weather or fire)
after at least 45 minutes of the program, refunds will not apply.
• Refund and exchange conditions:
If
a refund is made, RACV and AME may, to the extent permitted by law,
charge a Handling Fee for each ticket refunded. In most cases, tickets
must be returned to the place where they were purchased.
If
a Ticket Holder reports a problem for which they feel they have grounds
for complaint, other than those specified in these Terms, and has
reported the problem to the Venue before the completion of the
performance, the Presenter should take all reasonable steps to determine
whether the Ticket Holder is entitled to an exchange option or refund.
Where a substitute seat is found that is satisfactory to the Ticket
Holder, no refund will be available.
At all times, the original ticket(s) and proof of purchase may be
required, and any refund may not necessarily be available at the Venue
at the time the complaint is made.
The Presenter will not be required to provide an exchange option or refund where:
*
the Ticket Holder is unable or chooses not to attend the performance,
or where the Ticket Holder has been refused entry or evicted from the
venue in any of the circumstances;
* a Ticket Holder applies for a refund only on the grounds that a performance does not meet his or her expectations.
