Tickets

Terms and Conditions of Sale of Tickets:

1. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except as specified by the Seller (AME, Ticketek or other authorised points of sale).
2. The right is reserved by the Presenter (AME) to add, withdraw, reschedule or substitute artists and / or vary advertised programs, prices, venues, seating arrangements and audience capacity.
3. The right is reserved to charge a handling fee for the replacement of tickets.
4. The right of admission is reserved and is subject to the Seller’s and the Venue’s terms of admission.
5. Recording or televising events is not permitted.
6. It may be a condition of entry to individual events that a search of a person and / or their possessions will be required at the time of the entry to the venue.
7. Entry may be refused if tickets are damaged or defaced in any way or are not purchased from AME, Ticketek or other authorised points of sale.
8. Tickets may not, without the prior written consent of AME, be resold or offered for resale at a premium (including via on-line auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.
9. GST will apply to all goods and services supplied.
10. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the venue.

• Cancelled performances:
Australian Music Events will only authorise the refund of a ticket if an event is cancelled. If a performance is cancelled or abandoned by the Presenter, the Presenter will ensure that the Ticket Holder receives a refund for the Ticket price less handling charge. Ticket Holders should apply for a refund in writing as soon as possible after the event. The original Ticket(s) and proof of purchase will be required.

• Lost tickets:
A handling fee will be charged for lost tickets and replaced with a Lost Ticket Voucher. When contacting AME about lost or stolen tickets please ensure you have:
* your details on how you paid for the ticket/s
* details of the event including: name, date, time and venue.
* an explanation of the circumstances.

• Right to refuse entry:
The circumstances in which a Presenter or Venue may refuse entry to the Venue to a Ticket Holder include, but are not limited to, any of the following circumstances where a Ticket Holder:
* cannot produce a valid Ticket or produce proof of their concession entitlement;
* produces a Ticket that has been purchased or obtained through an unauthorised source, or by illegal means;
* has in his /her possession, or refuses to surrender to the Venue, any prohibited object or article that is not permitted to be brought into or used in that Venue;
* is behaving in a manner which may cause property damage or that threatens the safety of performers, other Ticket Holders, or any other persons.